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Maintenance and problems

It is always possible that something may break in your home. This page contains a summary of how the costs are shared in case of repairs. The summary shows you which repairs are your responsibility and which ones will be paid by Cornerstone Vastgoed. To request a repair, please contact us for an appointment. You can reach us Monday – Friday from 9:00 am – 5:00 pm at phone number: 085-4884780. You can also send us an e-mail to: info@cornerstonevastgoed.nl.

Cornerstone Vastgoed
Postal address: P.O. Box 93142, 2509 AC The Hague
Physical address: Van Musschenbroekstraat 145 in The Hague

Click here to access the summary of repairs and the breakdown of costs for tenant/ landlord.

EMERGENCY REPAIRS

In case of emergency repairs, you can contact us in the evening and on the weekend at 085-4884780. You will be connected to an answering machine that will provide you with a phone number to call in case of an emergency. The following problems require emergency repair:

  • Serious water leak
  • Gas leak
  • Heating stops working in the winter
  • Damage to glass from the outside, due to a burglary for example (please see list)
  • Damage due to burglary, whereby you can no longer lock your home
  • Overall power failure
  • Lift stops working

EMERGENCY SITUATIONS

Burglary
Inform the police and your home contents insurance company.
File a report with the Police (send a copy of the police report to Cornerstone Vastgoed, P.O. Box 93142, 2509 AC, The Hague or e-mail it to info@cornerstonevastgoed.nl).
Call 085-4884780.

Front door lock is broken
Call the keys room (you are responsible for the cost).

Leak from your home to the neighbours
Check where the leak is coming from and call 085-4884780.

Leak in your home from the neighbours
Contact your neighbours and call 085-4884780.

No water
Call your supplier to see if there is a problem. They have to resolve the problem.
Check whether you have missed any payments, has your water been shut off?
If the above situations do not apply, you can call us on business days from 9:00 am – 5:00 pm at 085-4884780, or on the following business day.

Power failure
Check whether all circuits are on; check the circuit breaker.
Call your supplier to see if there is a problem. They have to resolve the problem.
Check whether you have missed any payments, has your power been shut off?
If the above situations do not apply, you can call us on business days from 9:00 am – 5:00 pm at 085-4884780, or on the following business day.

Heating system malfunction
Should a malfunction occur, first verify that you have completed the heating system maintenance you are responsible for (such as aerating and adding water to the heating unit, restarting the heating system after it has been turned off, replacing filters for mechanical ventilation, verifying whether the radiator valves are open, and whether the filters are clean). Once you have verified all the above, please call Cornerstone Vastgoed at 085-4884780.

Fire
Contact the fire brigade.
Call them directly at 112 or 085-4884780.

INSTALLING A SATELLITE DISH
You must obtain prior permission from Cornerstone Vastgoed before installing a satellite dish. There are a number of general rules that you must follow, along with other rules regarding the location and the installation method.

Apply for permission
When applying for permission, we will need some information from you: a brief description of the satellite dish (size, brand and suspension method, etc.) a detailed description of the location (preferably a drawing or a picture) and a description of how the dish will be mounted. If a building permit from the municipality is required, please also include a copy with your application.

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